Fabriq
Fabriq
Fabriq
2024
2024
2024
Launching the first step of a new product line to activate dormant knowledge in modern shopfloor
Launching the first step of a new product line to activate dormant knowledge in modern shopfloor
Launching the first step of a new product line to activate dormant knowledge in modern shopfloor
Role
Role
Lead designer
Lead designer
Product Team
Product Team
Adhémar de St Just - Junior PM
Adhémar de St Just - Junior PM
TL;DR : what we delivered
TL;DR : what we delivered
TL;DR : what we delivered
With insights from the field research and survey, we launched in 6 weeks a MVP that successfully solve a current pain point that has few competitors with advanced solutions on it, ensuring a steady growth with engaged users.
Following the launch, the closed beta was a great ground to learn from our customers and confirm our first hypothesis.
With insights from the field research and survey, we launched in 6 weeks a MVP that successfully solve a current pain point that has few competitors with advanced solutions on it, ensuring a steady growth with engaged users.
Following the launch, the closed beta was a great ground to learn from our customers and confirm our first hypothesis.
1
1
Context
Context
Context
Fabriq brings tools for industrial shopfloors to identify, communicate and resolve day to day issues faster.
They’ve been waiting to add a final product to their solutions that would store every solutions used to make them available when a similar issue would appear, either in the same location or in a different shopfloor using the same machines and processes.
The founders where uncertain of the business potentiel and wanted to validate quickly if that product line had any benefits, and set a timeframe of 3 months.
Fabriq brings tools for industrial shopfloors to identify, communicate and resolve day to day issues faster.
They’ve been waiting to add a final product to their solutions that would store every solutions used to make them available when a similar issue would appear, either in the same location or in a different shopfloor using the same machines and processes.
The founders where uncertain of the business potentiel and wanted to validate quickly if that product line had any benefits, and set a timeframe of 3 months.
Main tasks
Main tasks
Understand the need through research
Help create the product foundations and roadmap
Design the MVP
Plan & conduct user tests
Understand the need through research
Help create the product foundations and roadmap
Design the MVP
Plan & conduct user tests
2
Problem
Problem
Problem
Fabriq’s founder had in mind the end game for the new product : close the loop of shopfloor problem solving by having a solution database ready to propose pertinent solutions based on past experiences.
But we were starting from zero and competitors were ahead, and even more problematic, they were present within Fabriq’s clients toolkit.
How to find the right angle to make this and advantage, and fit in our timeframe ?
Fabriq’s founder had in mind the end game for the new product : close the loop of shopfloor problem solving by having a solution database ready to propose pertinent solutions based on past experiences.
But we were starting from zero and competitors were ahead, and even more problematic, they were present within Fabriq’s clients toolkit.
How to find the right angle to make this and advantage, and fit in our timeframe ?
3
Research
Research
Research
We conducted 1 survey, a dozen interviews and 3 field studies to have a better understand of what the reality. Example of questions :
What was documented ?
Who did it ?
Was it based on templates ? How many were there ?
How was the documentation stored ?
Was it re-use ? If yes, why, when and how ?
What are today biggest issues ?
We conducted 1 survey, a dozen interviews and 3 field studies to have a better understand of what the reality. Example of questions :
What was documented ?
Who did it ?
Was it based on templates ? How many were there ?
How was the documentation stored ?
Was it re-use ? If yes, why, when and how ?
What are today biggest issues ?
4
Scope
Scope
Scope
The key insights found helped rethink our scope to fit our timeframe and take advantage on the context :
Competitors were already working with our clients to digitalize their documentation to create knowledge based, and spending months on standardizing all of them.
A recurring issue for line manager were to show during the audits to prove that everyone on the team was up to date with the documentation.
So the problem was reframed around team leaders that have no reliable way to prove that their teams are up to date on process changes :
How might we help team leaders have trustworthy tracking of their teams' awareness and updates on information?
The key insights found helped rethink our scope to fit our timeframe and take advantage on the context :
Competitors were already working with our clients to digitalize their documentation to create knowledge based, and spending months on standardizing all of them.
A recurring issue for line manager were to show during the audits to prove that everyone on the team was up to date with the documentation.
So the problem was reframed around team leaders that have no reliable way to prove that their teams are up to date on process changes :
How might we help team leaders have trustworthy tracking of their teams' awareness and updates on information?
5
Persona
Persona
Persona
Malik, 43 - Shopfloor line manager
Malik, 43 - Shopfloor line manager
His job is to give daily tasks to the line operators to meet the line’s goals. He‘s the one whom people go to when there is a issue to solve or a question is raised.
Needs :
Ensure that new documentation is read and understood by the right people
Share during or after an audit proof than he shared and verified that his team got every informations needed
His job is to give daily tasks to the line operators to meet the line’s goals. He‘s the one whom people go to when there is a issue to solve or a question is raised.
Needs :
Ensure that new documentation is read and understood by the right people
Share during or after an audit proof than he shared and verified that his team got every informations needed
6
User journey
User journey
User journey
Base on our new scope and key user, we map his journey and ideate on possible solutions.
Base on our new scope and key user, we map his journey and ideate on possible solutions.
7
Solution
Solution
Solution
How might we help Malik have a trusted accountability of his team acknowledged and up to date informations ?
How might we help Malik have a trusted accountability of his team acknowledged and up to date informations ?
How might we help Malik have a trusted accountability of his team acknowledged and up to date informations ?
Make acknowledgement easy to setup for him
Make acknowledgement easy to setup for him
Make it even simpler to use by his team
Make it even simpler to use by his team
Keep track of current version
Keep track of current version
Keep track of previous versions
Keep track of previous versions
8
Validating idea
Validating idea
Validating idea
After 6 weeks, we layed out the first prototype version, and conducted weekly meetup with clients than shown an interest to test prototypes and then have direct feedback from the beta testeurs
After 6 weeks, we layed out the first prototype version, and conducted weekly meetup with clients than shown an interest to test prototypes and then have direct feedback from the beta testeurs